Milestones
Milestones offer a range of support services to ensure your experience is enjoyable. Our friendly staff can help you with many challenges you might face when you first arrive in Australia. We understand that your first experience of living in a foreign country can be difficult, so we offer advice on many issues such as:
Student Services
At Milestones Education, we are committed to supporting our students every step of the way. Our dedicated Student Services team provides assistance with accommodation, welfare, job support, and everyday living needs to help you settle into life in Australia with ease. We also offer counselling, referral services, social activities, excursions, and free extra classes to enhance your learning experience. From practical guidance like opening a bank account to career support through our weekly Job Club, we ensure that your journey at Milestones is not only about education, but also about building confidence, community, and lasting memories.
Accommodation
Milestones offers a range of safe and comfortable accommodation options, including:
- Homestay
- Student Residence
- Shared Accommodation
All accommodation services are carefully vetted for quality, safety, and comfort, ensuring a pleasant stay during your studies.
Job Support
Finding work in a new country can be challenging. Milestones provides a dedicated Job Club every week, offering support in:
- Resume writing
- Interview skills and preparation
- Understanding common workplace issues
- Using the right platforms to search for work
- Learning workplace laws in Australia
Everyday Life Assistance
Our team can help you manage day-to-day activities, including:
- Opening a bank account
- Setting up a mobile phone
- Getting internet connections
- Using public transport
Welfare Services
Milestones supports students with welfare needs through:
-
- Guidance on homesickness
- Personal counselling
- Referrals to external support providers
Additional Support Services
Student spoort trwwfy form At MIC, we understand that challenges can arise during your studies. We are committed to supporting you and connecting you with the right services. If you encounter any difficulties, please reach out to us or the recommended support services below.
Personal Support
If you are experiencing a personal crisis, mental health concerns, depression, or anxiety, the following services are available:
Lifeline – www.lifeline.org.au | Phone: 13 11 14
Beyond Blue – www.beyondblue.org.au | Phone: 1300 22 4636
Legal Support
For legal advice or assistance, contact:
Victoria Legal Aid – www.legalaid.vic.gov.au | Phone: 1300 792 387
Workplace Support
For employment-related concerns or workplace issues, the following services can help:
WorkSafe Victoria – www.worksafe.vic.gov.au | Phone: 1800 136 089
Fair Work Ombudsman – www.fairwork.gov.au
Support for International Students
For confidential support and welfare services for international students:
ISCS Care Service – Email: info@iscs.vic.gov.au | Phone: 1800 056 449
AMES Australia – For literacy or language support, www.ames.net.au | Phone: 13 26 37
Emergency Services
In case of emergency, contact:
Police, Ambulance, or Fire Service – Phone: 000
Domestic & Sexual Assault Support
If you are experiencing or have experienced domestic or sexual abuse, confidential services are available:
Sexual Assault Crisis Line – www.sacl.com.au | Phone: 1800 806 292
Women’s Domestic Violence Crisis Service – www.wdvcs.org.au | Phone: 1800 015 188
Study-Related Support
For third-party assistance regarding your studies:
Study Melbourne Student Centre – Support services for students in Australia
Milestones Support Services
Milestones Support Services is an initiative designed to inspire people to progress by providing premium services and guidance from the first step of their journey in Australia onwards. The program is specifically designed to help students plan for their future and will see them progress through various stages including counselling, development, coaching and further study sessions providing an opportunity for them to try out options and network with like-minded individuals. While the student is experiencing and meeting new challenges during their journey, the My Milestones Program will align itself with the students’ needs and design strategies and guidance to enhance their journey under our campaign #HereforChange
Excursions and Events
There are a variety of events and activities organized by the Milestones team for all of our students to keep them entertained during, and after, study hours. Day trips to our famous beaches, visits to beautiful galleries and popular landmarks, sports events and more. At Milestones we want to make your journey an amazing and memorable experience.
Language and Culture Immersion Program
Milestones’ Language and Culture Immersion program has been designed for groups of students who are looking to improve their English skills while also having the opportunity to visit Melbourne and experience its cultural landmarks. Milestones offers a customised Language and Culture Immersion program tailored to the students age group, educational needs, and requests; including activities and excursions around Melbourne. To request a Language and Culture Immersion itinerary and quotation, please contact us directly.
Social Activities and Free Classes
At Milestones the students’ learning experience goes beyond the classroom. We provide a variety of extra-curricular activities to encourage the right balance between studies and social activities.
Our social activities calendar follows the best events in town and includes many whole school activities so students can mingle between the different classes
Milestones provides free classes for students 4 times a week from Tuesdays to Fridays. You have the option to choose from a range of classes, such as:
- Pronunciation Practice
- Expand your Vocab
- Writing Workshops
- Cinema Club
- Conversation Club
- Job Club
Frequently Asked Questions
General Campus & Student Life
What support services are available for international students?
MIC provides a wide range of support including academic coaching, LLN (Language, Literacy & Numeracy) support, counselling, career guidance, and student welfare assistance. Our Student Support Officers are available to help you with personal, cultural, and study-related matters.
What happens if I have health issues or need medical help?
All international students in Australia must have Overseas Student Health Cover (OSHC). If you need a doctor, MIC staff can assist you in finding a local GP clinic or hospital. OSHC will cover many medical expenses.
Does MIC help with accommodation?
MIC does not provide on-campus accommodation, but we can connect you with trusted homestay providers, student housing agencies, or real estate agents to help you secure safe and affordable accommodation.
Is there public transport near the campus?
Yes. MIC campuses are located close to train, tram, and bus stops. Students will need a Myki card to travel on Melbourne’s public transport system.
Are there social or networking activities?
Yes. MIC organises cultural events, student activities, and workshops throughout the year. These are great opportunities to meet people, practise English, and connect with industry professionals.
What can I do if I have financial issues or concerns?
If you are experiencing financial difficulties, please reach out to MIC’s Finance Team. They can provide advice on payment plans, extensions, or alternative arrangements where possible.
Email: accounts@milestones.vic.edu.au
Phone: 1300991716 Hours: Monday to Friday, 8:00am – 8:30pm
If you would like to speak with someone in person, you can visit Reception to see if the Finance Officer is available, or book an appointment during office hours.
When do I need to pay for my tuition fees?
Payment plans are sent to students via email. These include details of the amount, due date, and available payment methods.
How do I make a course payment?
You can pay your tuition fees using three convenient methods:
- Bank transfer
- EFTPOS/credit card at reception
What should I do to request a payment extension?
You will need to email the Finance team and/or speak with them directly to discuss your situation.
What happens if I change my studies – is my tuition fee affected?
Yes. If you make changes to your enrolment or study plan, your tuition fees will be adjusted accordingly.
Can I request a refund of my tuition fee?
Refund application appliction ofrm Refunds may apply only under specific conditions outlined in MIC’s Refund Policy.
What happens if I need to extend my course?
If you have not completed your studies by the end date on your Confirmation of Enrolment (CoE), you must apply for a course extension before the end date. This can be done by submitting a MIC Course Extension Form via MIC’s student portal or reception.
What happens if I have to be absent from my studies?
International students on a student visa are not eligible for Leave of Absence unless there are compassionate or compelling circumstances.
What if I want to withdraw from MIC?
If you wish to withdraw from MIC, you must submit a formal withdrawal request through the Forms and Policies section of our website. MIC Enrloment Cancellation Form.
What if I want to cancel my studies?
Courses may be cancelled for different reasons:
- Voluntary withdrawal
- Misconduct
- Breach of visa conditions
What happens if I want to change my course to another MIC course?
Students must meet with Student Support to review the reasons for wanting to change course of study, to discuss their course progression and to ensure they are placed into the most suitable course aligned with the students academic desie.
What if I need to defer my course?
If you cannot commence your studies by the scheduled date, you may apply for a Deferment of Commencement 2 weeks prior to commencement by using the Deferrement Request Form.
What if I need to suspend my course?
Suspension may occur in two ways:
- Student-initiated suspension request
- Provider-initiated suspension due to misconduct or breach of visa conditions
How do I get my certificate?
Once you have successfully completed and passed all required units, MIC will issue your certificate within 30 days of course completion end date.
Will I get a Statement of Attainment if I don’t finish my course?
Yes. If you complete some but not all units of compentcy, MIC will issue a Statement of Attainment for the units you have successfully completed within 30 days of course end date.
What if I need to make a formal complaint?
If you are unhappy with something, we encourage you to first resolve the matter informally with the relevant staff member or student. If unresolved, you may submit a formal complaint via MIC’s Complaints Form. If you are not satisfied with the resloution you may appeal the outcome via the MIC’s appeals form.
Where can I find my timetable and classroom details?
You will receive your timetable during Orientation. Updates are also provided via the MIC student portal Xcelerate
What happens if I don’t have a laptop for class?
Students may borrow a laptop from Reception while on campus.
What is the Student Portal / Xceletrate
MIC delivers learning primarily face-to-face, but some courses include online learning materials, assignment submissions, and tutorial resources via the Learning Management System (LMS) Xcelerate
I can’t find my Student Portal login details. What do I do?
Before Orientation, you will receive an email with a course invitation and login details.
How and where can I get my Student ID card?
MIC issues Student ID cards to all enrolled students. You can collect yours from Reception after Orientation.
Do I need to update my contact details if they change?
Yes. It is a visa requirement to update your education provider within 5 days of any changes to your residential address, phone number, or emergency contact details.
I lost something on campus – what should I do?
Lost belongings are stored at Reception simply come and ask us!
Safety & Wellbeing
Is the campus safe?
Yes. MIC campuses are equipped with security measures including CCTV, restricted access areas, and safe entry/exit points. Staff are trained in emergency procedures.
Who do I contact in an emergency?
For emergencies, dial 000 (police, fire, ambulance). You can also contact MIC’s emergency student support number provided at orientation.